Resident Satisfaction Survey: RiverWoods receives high marks
The 2015 Resident Satisfaction Survey results were once again very favorable and place RiverWoods in the top tier of Continuing Care Retirement Communities surveyed nationally according to Holleran, a third party performance measurement company.This marks the 5th consecutive year that RiverWoods participated in the Holleran survey which allows RiverWoods to compare satisfaction against 301 other CCRCs nationwide.
More than 80 percent of RiverWoods residents completed the survey which measures resident satisfaction using 55 factors, and of these, 34 have benchmark comparisons. RiverWoods scored significantly above the benchmark in 27 of those factors. Our highest scores were received in friendliness and courtesy of staff, confidence in the Nurse Practitioners, the opportunity to engage in a variety of suitable activities, the quality of Fitness Centers and programs, and the quality of the Transportation services. All of these factors and several others placed RiverWoods in the 90th percentile ranking of the 301 CCRCs surveyed.
Holleran also provides ‘Highest Honors Awards’ for factors that meet a specific set of criteria including overall resident satisfaction scoring at or above the 70th percentile, the factor score is significantly above the benchmark, and in the 90th percentile. Holleran regards a community to be ‘Best in Class’ if it receives 5 to 7 Highest Honors; RiverWoods received 32 Highest Honors Awards!
The results are used to help guide our department teams in their never ending improvement efforts. Each campus has identified specific areas for improvement, and will report progress at monthly Community Update and Coffee Chat meetings with residents.